Infomet
- a Great Organization
An organization
has to do what survival demands. It has to adapt to tight
requirements of the market, and it has to do it sooner rather than later. But
mere survival is a so-so aspiration. Anybody can survive in some way or
another, even the skid-row bum. The trick is to survive gallantly, to feel the
surging impulse of commercial mastery; not just to experience the sweet smell
of success, but to have the visceral feel of entrepreneurial greatness.
No organization
can achieve greatness without a vigorous leader who is driven
onward by his own pulsing will to succeed. He has to have a vision of grandeur,
a vision that can produce eager followers in vast numbers. In business, the
followers are the customers. To produce these customers, the entire
corporation must be viewed as a customer-creating and customer- satisfying
organization. Management must think of itself not as producing products, but
as providing customer value satisfactions. It must push this idea (and
everything it means and requires) into every hook and cranny of the
organization. It has to do this continuously and with the kind of flair that
excites and stimulates the people in it. Otherwise, the company will be merely
a series of pigeon tilled arts, with no consolidated sense of purpose or
direction.
The
organization must learn to think of itself not as producing goods or
services but as serving a buying customer, as doing the things that will make
people want to do business with it. And the chief executive himself has the
inescapable responsibility for creating this environment, this viewpoint, this
attitude, this aspiration. He himself must set the company's style, its direction,
and its goals. This means he has to know precisely where he himself wants to
go, and to make sure the whole organization is enthusiastically aware of where
that is. It is a first prerequisite of leadership, for him to be the master road
builder, and for others to follow his direction, style and craftsmanship.
If any
road is okay, the chief executive might as well pack his attaché and go
fishing. If an organization does not know or care where it is going, it does not
need to advertise that fact with a ceremonial figurehead. Everybody will notice
it soon enough.
Our
greatest assets in Infomet are our hearts and our minds. We are kind
people that truly understand the responsibility of using our God given talents
to the benefit of all. We are thankful for having good minds and strive to apply
this creatively and innovatively to develop the know- how to solve business
system problems in the most outstanding manner possible,
We believe
that that since people spend most of their time at work, it must be
a pleasurable and learning experience. Our ability to organize ourselves
productively and profitably is at the end what evolves business society, and
what creates a better world for everyone to live in.
I see
a great future for Infomet. It has always been a great organization, it still
is, and it will always be.
(Based
on some text from an Unknown Author)
Pieter
Viljoen. Chairman Infomet
